ADSL Support
Click here for ADSL FAQ's
Where can I find:
Check your PC is operating correctly
Check that power is on for all equipment
Check your phone is working properly and that you can hear the dial tone and make telephone calls. If the phone connection is not working correctly, report the fault to BT, 154 for business lines, 150 for residential lines.
For ADSL Home 500 USB or ADSL D.I.Y. connections:
Test the ADSL connection is running correctly by logging on as bt_test@startup_domain and pointing your browser to http://www.bt.net , this will display a front screen if your connection is working
Reboot both the PC and modem/router and try log in again with your own username and password.
If your connection still does not work, contact us and report the fault. It is important to note the status of the lights on your modem/router.
For ADSL Network products (BT installed Router):
Turn the router off using the switch at the back, leave it powered down for 3 minutes and then restart it, and retest your connection.
Open your Internet browser and enter the router IP into the address bar. This will take you to the Connection Status screen. Select Change Login, remove and re-enter your username and password, now attempt to reconnect. If the status shows as Connected try browsing to a website.
If you cannot log in with your own username and password, you can test the ADSL connection by logging on as bt_test@startup_domain and pointing your browser to http://www.bt.net , this will display a front screen if your connection is working. If the BT login works, retry your own username and password.
If after your have rebooted both the PC and router and you still cannot login with either your own username or that of BT's, please make a note of any errors on the Connection Status screen, the status of the lights on the router and contact us to report the fault.
If you cannot access the Connection page via the routers IP address in a web brower, please try and "ping" the router, note the results and contact us.
Front Panel LEDs
| L.E.D. |
Status |
Indication |
| PWR |
Green |
Power is applied |
|
Off |
Power is not applied |
| TEST |
Amber |
Running router power-on self-test |
|
Green |
Router power-on self-test successful |
|
Off |
Router is non-operational |
| LINK |
Amber |
Establishing DSL modem link |
|
Green |
DSL modem link successful |
|
Off |
DSL modem link is non-operational |
| WAN |
Green |
WAN transmissions detected |
|
Off |
No WAN transmissions detected |
| LANT |
Green flashing |
LAN outgoing transmissions detected |
|
Off |
No LAN outgoing transmissions detected |
| LANR |
Green flashing |
LAN incoming transmissions detected |
|
Off |
No LAN incoming transmissions detected |
Download BT's Official Broadband Self Install Fault Diagnostics Checklist by Clicking Here
The methods to report an ADSL fault are as follows:
Phone the main administration office on 0870 7425398 during office hours.
If possible E-mail us at support@connectapac.net
During off-peak hours, ie Evenings and weekends, phone 0870 7455053 and ask to report an ADSL fault, giving your name,contact telephone number, ADSL Username and the nature of the fault.
For ADSL Alcatel Speedtouch USB Modem Drivers: Click Here
For ADSL Fujitsu/Westell USB Modem Drivers: Click Here
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